Step 5: Decide what can be addressed on an on-demand basis

The new learning architect
Over the past year we have been publishing extracts from The New Learning Architect. We continue with the sixth part of chapter 11:
Having identified those needs which require a proactive approach, whether formal or non-formal, you can turn your attention to the ways in which you can support performance reactively, on a just-in-time basis. On-demand learning is likely in most cases to act as a support for formal and non-formal learning, but could in some circumstances stand alone.
On-demand learning will be most effective when:

  • the task is performed infrequently;
  • the task is complex, involves many steps or has many attributes, and is therefore hard to remember;
  • the consequence of any error would be intolerable;
  • performance depends on knowledge, procedures or approaches that change frequently;
  • there is a high turnover of employees and the task is perceived to be simple;
  • it is realistic for employees to have the time to consult a reference resource before carrying out the task;
  • there is little time or few resources to devote to training.

Top-down approaches to on-demand learning, such as the use of performance support materials, online books, help desks, and mobile learning resources will work best when:

  • the knowledge and skills in question are important and/or used regularly;
  • expertise is not widely distributed;
  • it is important that you control the quality of the support provided;
  • the employees in question are less independent as learners.

Bottom-up approaches such as consulting colleagues, online search, using forums and using wikis will work best when the employees in question:

  • have little commonality in terms of their needs;
  • have more discretion over how they use their time;
  • have access to the necessary communication channels;
  • are more independent as learners.

Coming next: Step 6: Decide how best to support experiential learning
Return to Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10
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